Browse F.A.Q. Topics
Orders
I am getting married in april next year but i live in australia and would have to get custom fit, would my dress be here in time.
Surely we can deliver the dress to you on time. Usually it takes 16-19 days to make wedding dresses and 9-11 days to make other dresses. The fastest shipping just takes 3-6 days for the shipment. We suggest you order your dress about 2 months before your big day.How do I order multiple items?
To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Press the button “continue shopping” and the add other items into cart; 4. Check out and pay for the dress. Our website will guide you with your order.Can I change the size and color for my dresses after payment?
If you want to change the size or color within 24 hours after payment, please kindly contact us. We will cancel your order and issue a full refund to you. You may need to place a new order with us.Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first
We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. However you can always visit and shop from our store at Mumbai India. Please Note: our online prices are just promotional prices to build new clientele. We do not offer similar pricing at store. Please feel free to contact us and we are willing to give you some professional suggestions.
Hi I would love to order this dress for my wedding in April do you all ship to Trinidad & Tobago in the Caribbean?
Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.If I order this dress in a standard size, can i return it if it does not fit?? Or if I just do not like it?
If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications.
What if I would like to do some alterations on the dress, like adding the straps or changing the back style?
Yes we can do the alterations, only if its its mentioned during the time of order. We do not charge extra for these alterations.Is your size chart based on UK or USA standard?
Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.How long is the delivery time?
Usually it takes 16-19 days to make wedding dresses and 9-11 days to make other dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 5-6 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. The total delivery time is Processing time + Shipping timeWhat is your Return Policy?
Customers need to contact ADSingh.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.
Payment
I placed my order and my payment just was not gone through?
Please do not worry. Log in to My Orders, click on the order you need help with and specify the payment problems you encountered. We will give you a reply within 24 hours to sort the problems out or give you other methods for payment.Can I place my order over the phone?
For the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be safeguarded by PayPal and EBS. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express
How is sales tax paid?
The product prices you see has already included sales taxes. Note: please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.What payment methods do you currently accept?
We currently accept payment via Paypal and Credit/Debit Card.
Quality Control
Do the garments come with seam allowance?
Yes all our garments come with seam allowance in order to enable alterations and size adjustments.What quality Trims do you use?
We use high quality trims like zips from Ykk, fast color threads and fine fabrics like georgettes, butter crepes and french netts.How is my order packed?
All products are packed in branded AD Singh bags, and repacked with quality transport boxes to ensure there is no damage in shipping and transit.What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
Returns
If I order this dress in a standard size, can i return it if it does not fit?? Or if I just do not like it?
If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications.
Shipping
How is my order packed?
All products are packed in branded AD Singh bags, and repacked with quality transport boxes to ensure there is no damage in shipping and transit.I am getting married in april next year but i live in australia and would have to get custom fit, would my dress be here in time.
Surely we can deliver the dress to you on time. Usually it takes 16-19 days to make wedding dresses and 9-11 days to make other dresses. The fastest shipping just takes 3-6 days for the shipment. We suggest you order your dress about 2 months before your big day.Hi I would love to order this dress for my wedding in April do you all ship to Trinidad & Tobago in the Caribbean?
Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.How long is the delivery time?
Usually it takes 16-19 days to make wedding dresses and 9-11 days to make other dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 5-6 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. The total delivery time is Processing time + Shipping timeHow much will the shipping cost?
We use only expedited shipping services like Fedex and Tnt.Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAPHow is sales tax paid?
The product prices you see has already included sales taxes. Note: please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.
